We accept Pay Pal or Tuck Buddies & Etsy gift certificates as our forms of payment. Orders will ship out within 14 business days after receipt of payment, usually much sooner. If you have any questions about an item, before or after purchase - please send us a message, we love to hear from our sweet customers!
Items ship within 14 business days. USPS Arrival times vary depending on location. Shipping costs vary per item. I do offer free US shipping for multiple items purchased. International orders may incur additional fees upon arrival which are sole responsibility of the customer. Tuck Buddies is not responsible for lost or stolen packages once they have been shipped, please direct any shipping issues to the USPS.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
Our hope is that when you receive your item that you love it even more then when you saw it online. If for any reason you are unhappy or have questions or concerns regarding your purchase, please contact us within 7 days of delivery. Returns or exchanges of one pair per size are welcome for a full refund (minus any shipping costs incurred by Tuck Buddies) with items in original new, unworn & unwashed condition. There is NO refund nor exchanges offered on customized or personalized items.
Frequently Asked Questions
Unless listed as Ready to Shop, each pair of Tuck Buddies is custom made by me, in my home studio, as it is ordered. Depending on the time of year, supply & shipping delays due to Covid 19, and overall quantity of current orders, your order will be made and shipped within 2 weeks of purchase, usually much sooner. But once in a while, things beyond my control, ie: illness, delayed supply shipments, weather, etc. may cause this 2 week time frame to lengthen. International orders may be subject to customs delays and additional fees that are beyond my control.
Most folks have found Tuck Buddies to be “true to size” - meaning they should fit similarly to your favorite pair of ready to wear leggings or pants. As every body is different, and we all know sizing of ready to wear items can vary widely, size charts with measurements are included as images on each listing. Some folks prefer their tucking underwear quite tight, if this is the case, you may want to size down one size. Returns or exchanges of one pair for sizing issues are welcome, but please be mindful of my time and expense to my small shop, and only order one pair at a time if you’re new to Tuck Buddies and working on figuring out your best fit.
I LOVE finding new, cute fabric colors and prints to liven up the Tuck Buddies line. They nature of the fabric market beast does mean that some prized favorites will eventually be discontinued, so no matter how much stock I buy ahead, I will run out. This is a sad and often frustrating piece to the custom clothing market, but it’s part of the business. Luckily, I always find a new cute print, just around the corner. I do my best to update items as the fabric choices change, but once in a while, I might miss something. If you see a photo of Tuck Buddies in a print or color that doesn’t seem to be available on any current listings, feel free to inquire about it via direct message. I welcome custom fabric requests as well!
Gift wrapping and packaging
Tuck Buddies packaging is discrete - a solid color mailer, only including my name and “TB” with our PO Box on the return address.
If you’d like your order gift wrapped, add that option at check out and the outer packaging will be the same, but inside the aqua blue mailer, your gift will be wrapped in tissue with a decorative Tuck Buddies sticker and placed in a beautiful and reusable organza gift bag.
How do Tuck Buddies work?
Tuck Buddies are made with an inner liner in the front crotch area. This piece is made of a medium weight organic sweatshirt fabric and is thicker and has less stretch than the outer fabric. It’s also cut slightly smaller and only attached in the back & front, effictively making a sort of snug fabric hammock for genitals to rest in, closer to the body than ready to wear underwear. If you choose to tuck genitals, you can achieve an ever smoother look, but even without tucking, most folks find Tuck Buddies to help smooth and camouflage their bulge significantly, while still offering a high level of comfort.